Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System

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SKU:
9780787953102
UPC:
9780787953102

Product Description

ISBN: 9780787953102 Author: Matthew D. Johnson Format: Hardback PUBLISHER: John Wiley & Sons Inc

Other Details

ISBN:
9780787953102
Author:
Matthew D. Johnson
Publisher:
John Wiley & Sons Inc
Book Format:
Hardback