TERMS & CONDITIONS

Last Updated: [DATE]

Welcome to BookPangs (“BookPangs”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your access to and use of bookpangs.com (“Website”) and your purchase of products through the Website.

By accessing the Website, browsing our products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please do not use the Website or place an order.

1. About BookPangs

BookPangs is an online bookstore offering books and related products to customers in India.

Business/Legal Name: [PLACEHOLDER]
Registered/Business Address: [PLACEHOLDER]
Email: [PLACEHOLDER]
Phone/Customer Support: [PLACEHOLDER]
Website: https://bookpangs.com

BookPangs reserves the right to update, modify, or discontinue any product, service, feature, or portion of the Website at any time.

2. Eligibility

You may use BookPangs and place orders if you are legally capable of entering into a binding contract under applicable Indian law.

If you are under the applicable age of majority, you may use the Website only with the involvement and consent of a parent or legal guardian.

By placing an order, you confirm that the information provided by you is accurate and complete.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, availability, editions, publishers, ISBNs and other information displayed on the Website are accurate.

However:

  1. Product images may vary slightly from the physical product.
  2. Book covers may differ between editions or printings.
  3. Publishers may release revised editions without prior notice.
  4. Availability may change without notice.
  5. Minor differences in colour, formatting or packaging may occur.

Where an edition, publisher, ISBN or format is specifically stated on the product page, BookPangs will make reasonable efforts to supply the stated version.

If the supplied product materially differs from the product ordered, your rights will be governed by our Returns & Refunds Policy.

4. Authenticity of Books

BookPangs aims to sell genuine books sourced through legitimate channels.

Where BookPangs represents a product as an authentic/original book, that representation will be made in accordance with applicable law.

If you believe that a product received by you is not authentic or does not correspond materially with its listing, please contact us at:

[CUSTOMER SUPPORT EMAIL]

This section is intentionally drafted carefully because Indian e-commerce rules address representations regarding the authenticity of goods.

5. Prices

All product prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time.

The price applicable to an order will generally be the price displayed at the time the order is successfully placed, subject to the provisions below.

In the event of an obvious pricing or listing error, BookPangs reserves the right to:

  1. cancel the affected order;
  2. contact the customer regarding the error; or
  3. provide the customer with an opportunity to confirm the order at the correct price.

If payment has already been received for an order that BookPangs cancels because of such an error, the applicable amount will be refunded.

6. Orders

When you place an order through the Website, you are making a request to purchase the selected products.

An order confirmation does not necessarily guarantee fulfilment if:

  1. the product becomes unavailable;
  2. there is an inventory error;
  3. there is a pricing or listing error;
  4. the order appears fraudulent or suspicious;
  5. delivery to the provided address is not possible; or
  6. circumstances outside our reasonable control prevent fulfilment.

BookPangs may contact you using the contact details provided during checkout if additional information or confirmation is required.

7. Order Acceptance

BookPangs reserves the right to accept or reject an order at its discretion, subject to applicable law.

If an order is cancelled by BookPangs after payment has been received, the amount paid for the cancelled order will be refunded through the applicable payment method or refund process.

8. Customer Information

You are responsible for ensuring that the information supplied during checkout is accurate, complete and current.

This includes:

  1. Full name
  2. Delivery address
  3. Mobile number
  4. Email address
  5. Pincode
  6. Payment information where applicable

BookPangs will not be responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

If an order is returned because of an incorrect address, unavailable recipient, refusal to accept delivery, or similar customer-related circumstances, additional charges or refund conditions may apply in accordance with our applicable policies.

9. Payments

BookPangs may offer one or more payment methods, including:

  1. UPI
  2. Credit/Debit Cards
  3. Net Banking
  4. Wallets
  5. Cash on Delivery
  6. [OTHER PAYMENT METHOD]

Available payment methods may vary depending on location, order value, product, or other circumstances.

Payment transactions may be processed through third-party payment service providers.

BookPangs does not store complete card or banking credentials unless specifically permitted and required under applicable law.

10. Cash on Delivery

Where Cash on Delivery (“COD”) is available, additional conditions may apply.

COD Availability: [PLACEHOLDER]

BookPangs reserves the right to restrict COD availability for certain:

  • locations;
  • products;
  • order values;
  • customers; or
  • circumstances.

Any applicable COD charges will be displayed during checkout.

11. Shipping and Delivery

Orders are shipped and delivered in accordance with our Shipping Policy.

Delivery timelines displayed on the Website are estimates and may be affected by:

  • courier delays;
  • weather;
  • public holidays;
  • remote locations;
  • transportation disruptions;
  • incorrect customer information; or
  • other circumstances beyond BookPangs' reasonable control.

For complete information regarding delivery, shipping charges, delivery timelines and related matters, please refer to the Shipping Policy.

12. Cancellation

Orders may be cancelled in accordance with our Cancellation Policy.

Once an order has entered processing, packing, dispatch, or another stage where cancellation is no longer possible, cancellation may not be available.

Please refer to the Cancellation Policy for complete details.

13. Returns and Refunds

Returns, replacements and refunds are governed by our Returns & Refunds Policy.

Customers should review that policy before placing an order.

Where applicable, BookPangs may require:

  • photographs or videos of the received product;
  • order details;
  • packaging information;
  • evidence of damage or discrepancy; or
  • other information reasonably required to process a claim.

14. Damaged or Incorrect Products

If you receive a product that is damaged, defective, materially different from the product ordered, or otherwise eligible for a return under our Returns & Refunds Policy, you should contact BookPangs within the applicable timeframe specified in that policy.

Claims may be rejected where the issue results from:

  • normal wear and tear;
  • customer misuse;
  • damage occurring after delivery;
  • failure to follow reasonable handling instructions; or
  • circumstances outside the scope of the applicable policy.

15. Promotions and Discounts

BookPangs may occasionally provide:

  • promotional offers;
  • discount codes;
  • special pricing;
  • bundle offers;
  • limited-time sales; or
  • other promotional benefits.

Unless otherwise stated, promotions cannot be combined with other offers.

BookPangs reserves the right to modify or withdraw promotional offers subject to applicable law.

Specific terms attached to a particular promotion will apply in addition to these Terms.

16. User Accounts

If BookPangs provides account functionality, you are responsible for maintaining the confidentiality of your account credentials.

You agree to:

  • provide accurate information;
  • keep your login details secure;
  • notify us of unauthorised account access; and
  • not use another person's account without permission.

BookPangs may suspend or terminate accounts involved in fraudulent, abusive, unlawful or unauthorised activity, subject to applicable law.

17. Acceptable Use

You agree not to use the Website to:

  • conduct fraudulent transactions;
  • impersonate another person;
  • submit false information;
  • interfere with Website functionality;
  • attempt unauthorised access to systems;
  • introduce malicious software;
  • scrape or systematically copy Website data without permission;
  • use automated systems in a manner that disrupts the Website;
  • violate applicable laws; or
  • otherwise misuse the Website.

BookPangs reserves the right to restrict access where necessary to protect the Website, customers, business operations or third parties.

18. Intellectual Property

All intellectual property relating to BookPangs, including where applicable:

  • logos;
  • trademarks;
  • Website design;
  • graphics;
  • illustrations;
  • original text;
  • photographs;
  • icons;
  • layouts; and
  • other original Website content

is owned by or licensed to BookPangs unless otherwise stated.

You may not reproduce, distribute, modify, copy, republish, sell, or commercially exploit BookPangs' proprietary content without prior written permission.

Third-party book titles, trademarks, publisher names, author names and related intellectual property remain the property of their respective owners.

19. Third-Party Services

The Website may use third-party services including payment gateways, logistics providers, analytics services, hosting providers and other technology providers.

BookPangs is not responsible for independent failures or actions of third-party services, although we will make reasonable efforts to assist customers where appropriate.

Third-party services may be subject to their own terms and privacy policies.

20. Website Availability

We aim to keep the Website available and functioning properly, but we do not guarantee that the Website will always be:

  • uninterrupted;
  • error-free;
  • available at all times;
  • completely secure; or
  • free from technical issues.

Temporary interruptions may occur due to maintenance, upgrades, technical problems, hosting issues, network failures or circumstances beyond our reasonable control.

21. Limitation of Liability

To the extent permitted by applicable law, BookPangs will not be liable for indirect, incidental, special or consequential losses arising from the use of the Website or purchase of products, except where such limitation is prohibited by law.

Nothing in these Terms is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable Indian law.

22. Force Majeure

BookPangs will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including but not limited to:

  • natural disasters;
  • floods;
  • fires;
  • epidemics or pandemics;
  • war;
  • civil unrest;
  • government restrictions;
  • transportation disruptions;
  • strikes;
  • courier disruptions;
  • internet or telecommunications failures; or
  • other events beyond reasonable control.

23. Privacy

Your use of the Website is also governed by our Privacy Policy.

The Privacy Policy explains how BookPangs collects, uses, stores and processes personal information.

By using the Website, you acknowledge that you have read the Privacy Policy.

24. Grievance Redressal

If you have a complaint, concern, or grievance regarding an order, product, payment, delivery, Website experience, or any other matter, you may contact our customer support team.

Grievance Officer: [PLACEHOLDER]
Email: [PLACEHOLDER]
Phone: [PLACEHOLDER]
Address: [PLACEHOLDER]
Working Hours: [PLACEHOLDER]

We will make reasonable efforts to acknowledge and resolve grievances in accordance with applicable law.

The Consumer Protection (E-Commerce) Rules, 2020 specifically contemplate grievance-handling information for e-commerce entities.

25. Changes to These Terms

BookPangs may update these Terms from time to time.

Updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the Website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

26. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.

The remaining provisions will continue to remain in effect.

27. Waiver

If BookPangs does not immediately enforce a provision of these Terms, that does not constitute a waiver of its right to enforce the provision later.

28. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to applicable consumer protection laws and other mandatory legal requirements, disputes arising in connection with these Terms or your use of the Website shall be subject to the jurisdiction of the courts at:

[CITY, STATE, INDIA]

29. Entire Agreement

These Terms, together with the following policies, constitute the principal terms governing your use of BookPangs:

  • Privacy Policy
  • Shipping Policy
  • Cancellation Policy
  • Returns & Refunds Policy
  • [OTHER POLICY, IF APPLICABLE]

Where a specific policy contains provisions relating to a particular subject, that policy should be read together with these Terms.

30. Contact Us

For questions regarding these Terms, please contact:

BookPangs
Website: bookpangs.com
Email: [PLACEHOLDER]
Phone/WhatsApp: [PLACEHOLDER]
Business Address: [PLACEHOLDER]